secor solutions, water sector solutions

SECOR Solutions
Water Sector Propositions

  • Customer Value Management / Experience
  • Credit Management / Credit Analytics
  • Process Management & Compliance
  • Revenue Maximisation
  • Meter Efficiency
  • Rightsourcing

South West Water

"SECOR was seen to be uniquely placed to provide one stop benchmarking and good practice advice. We were not disappointed." Read more...

Monica Read, Customer Service Director, South West Water

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"customer´s ability to pay"

Over recent years the key focus within the UK water sector has been water scarcity and leakage. This will be of increasing importance as the incidence of drought in the UK increases under climate change.

The 5 year Asset Management Plan (AMP) process means that the companies have to provide a multi-billion pound capital investment programme to comply with regulations such as the Water Framework Directive, deliver environmental and service improvements and maintain existing systems, all at the lowest cost. As part of to this programme, companies are under pressure to deliver increasingly better Customer Service, as highlighted by the new DG9 quality measure. In addition, the ever-increasing stakeholder pressure on costs puts further emphasis on operational efficiency and Revenue Maximisation.

The increased costs of both water and energy coupled with cost of living increases such as council tax will have an increasing impact on customer´s ability to pay and will further hamper companies ability to manage and collect debt, hence requiring increasing levels of intelligence and sophistication in their Credit Management processes..

Past SFO investigations also highlight the ongoing necessity for a better focus on Regulation and Compliance.

To address these needs SECOR has developed the following industry propositions:

* Customer Value Management / Experience
* Credit Management / Credit Analytics
* Process Management & Compliance
* Revenue Maximisation
* Meter Efficiency
* Rightsourcing

SECOR´s Water industry clients include:

Bristol Wessex Billing Services Ltd Loop OFWAT
Dwr Cymru (Welsh Water) Rand Water (S.Africa) Thames Water
Echo Managed Services Scottish Water Three Valleys Water
Echo South West Sofia Water (Bulgaria) Vertex
Echo South Staffordshire Southern Water Wessex Water
Echo Northern Ireland South West Water Yorkshire Water