fixed communicationsSECOR Solutions
Fixed Communications Sector Propositions

bt

"Within BT NL we will use the outcome from this benchmark to further set challenging targets for our credit and collections team in order to become Best in Class”.Read more...

Dr Humphrey Perdaems, BT Netherlands.

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"ensure profitablity and that all revenue is collected"

The fixed telephony market is undergoing its greatest technological change since the switch from analogue to digital switching in the 1980's. The latest IP developments are allowing new entrants to the market at minimal initial cost with none of the overheads associated with the incumbent providers.

Maximising the advantages of this new technology is important but so too is the way in which customer service adapts to support new products and increasingly aware customers. At the same time companies must ensure that products and services are profitable and that all revenue is collected.

SECOR´s tri-polar approach ensures that each of these elements is balanced across all company processes and departments ranging from marketing, through customer service and collections and ending up in finance and revenue assurance.

Through various partnerships with technology providers we are able to offer a range of solutions suitable for call centres and back office operations alike.

secor industries, fixed communication sector solutions

SECOR Communications sector clients include: