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Scottish Power

The focus on my requirements as the customer, together with the commitment of the individuals involved was first class and ensured a high quality deliverable"..Read more...

Gordon Simpson, General Manager of Billing Operations, ScottishPower.

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"Consequently suppliers will need to look to develop new and flexible business models"

Over recent years the focus in the UK energy market has been on integration, consolidation and the bedding in of new billing and customer management systems. .

As this activity comes to an end and with the current volatility in the wholesale energy market, pressure is now on to control costs and maximise margins. In addition, social resistance to recent price rises is placing increased pressures on the industry, not only in terms of brand image and increased churn propensity but also through increased risk of payment default and bad debt

Suppliers therefore need to look externally at the Customer Experience in order to determine ways in which service can be improved, and customers can be acquired and retained, whilst minimising cost-to-serve. At the same time measures to reduce working capital whilst maximising revenues across the business are key.

secor industries, energy sector solutions

The future for the UK Energy Supply industry as laid out by the recent DTI Energy Review depicts one where suppliers move from providers of energy to providers of energy services, whether this be energy, energy efficiency or micro-generation. Consequently suppliers will need to look to develop new and flexible business models where multiple, potentially conflicting services can be offered in one seamless product mix.

SECOR´s Energy industry clients include: