SECOR 2008 UK Water Industry Credit and Debt Management Survey

2008 UK Water Industry Credit and Debt Management Survey

Our latest UK Water Industry Credit and Debt Management Survey is now available.

SECOR Consulting has carried out another of its comprehensive surveys into the UK water industry´s current credit and debt issues, including the causes of debt, and what attempts are being made at present, and are being planned for the future, to overcome them.

We were delighted with the number and completeness of replies received from our clients and from other UK water companies. These responses provided a wealth of information for analysis, and the comprehensive report and summary of findings has now been published. The report accurately reflects the survey results and provides data and comment that will be useful to all UK water companies in designing strategy for credit and debt management as well as in day to day decision-making and operations.,

The report covers:

The growth of debt
Changes in the age of debt
The most significant causes of debt
Concerns about the lack of an agreed credit policy
The extent of credit vetting of new customers
Debt metrics
The extent to which new dunning techniques are tested
The use of customer segmentation, customer profiling and predictive analytics
Benchmarking

The winner of the prize draw for survey participants was Ned Colman, Customer Collections Manager at South West Water. He has kindly donated the £500 prize to the Penwith Citizens Advice Bureau.

If you would like to obtain a copy of the survey report, please contact us at research@secorconsulting.com or call us on +44 844 561 6681.

Richard Brown, senior principal consultant, SECOR Consulting

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